Member FAQs

To better serve our members, we have put together a list of the most common questions asked at If you don't see your question below, feel free to give us a call at (888) 490-0810.

How do I contact customer service?

The customer service team at is ready to assist you with any questions you may have! Simply give them a call at (888) 490-0810.

How can I cancel my membership?

According to our terms, you may cancel your membership at anytime. The best way to cancel a membership with is by contacting one of our Customer Service Representatives at (888) 490-0810. The customer service team is available:

Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Before calling, make sure that you have your membership information (Member ID, first & last name, and address used to sign up) ready, this will ensure a smooth experience. Once you have cancelled your membership you will no longer see charges from

You can only cancel your membership by calling a Customer Service representative. Members that are California residents, and where otherwise required by law, have options for cancelling detailed in the customer portal. You can access these details by signing in to your customer account.

At this time we are not able to offer any refunds or prorated refunds for cancelling your account.

What should I do if I accidentally cancel my membership?

You can reactivate your account immediately by giving our customer service team a call at (888) 490-0810. is it safe and secure? is absolutely secure and safe. Our focus on bringing the most secure service possible means we are aware that any information you enter is highly sensitive. We are a large team of fully dedicated experts that strive on employing the latest security measures for our websites. The SSL (Secure Sockets Layer) technology is always the best commercially available.

Where do I get started?

Start by visiting our easy online signup form. After signing up, you'll be redirected to your portal where your membership benefits await.

Watch for the welcome email. In it, you'll find important information about your membership, including your login credentials.

What if I did not get my welcome email?

The welcome email is sent within 24 hours of signing up. If you still haven't gotten your welcome email after 24 hours, please take a look at your junk or spam folders first. If it is in your spam or junk folder, please add to your list of trusted email addresses to make sure you're receiving our emails.

If you do not see our welcome email, it's best to give us a call at (888) 490-0810.