Member FAQs

How do I contact customer service?

Call our customer service line at (888) 490-0810! It’s that simple. Our helpful customer service team is ready to assist you!

What should I do when I need to cancel my membership?

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (888) 490-0810. We are available to assist you everyday at the following times:

Monday: 8:30AM - 8 PM EST
Tuesday-Friday: 9 AM - 8 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

If I canceled my membership by mistake, what should I do?

Simple! Just give us a call, and we’ll reactivate your account immediately. Our customer service team is ready to help you at (888) 490-0810.

Is safe?

Yes, is absolutely secure and safe. At, we are always aware that any information you type into a website is highly sensitive. That’s why we are completely dedicated to employing the latest web security measures. We protect your information by using the latest and greatest SSL (Secure Sockets Layer) technology.

So how do I get started?

It’s easy to get started with When you sign up, you’ll be redirected to your portal where you can access all your membership benefits. From there, you’ll be able to use the dashboard to navigate between all of your benefits.

Be sure to look out for the welcome email. In it, you’ll find important information about your membership, including your login credentials.

But I didn’t get my welcome email. What now?

Our system will automatically send you your welcome emails within 24 hours of signing up. If you haven’t gotten your welcome email within this time period, please check your spam and junk folders first. (And don’t forget to add to your list of trusted email addresses to make sure you’re receiving our emails.) If you complete that and still do not see our welcome email, then you should contact us at (888) 490-0810 so we can assist you.